Service Area and Details


Engravermachines.com service area.On-Site Service

Your Supply Depot Limited (YSD) can offer a variety of on-site services including product installation, operator training, maintenance and repairs. Manufacturer certified technicians from YSD, can cover everything from unpacking equipment to installing software to the training necessary for system operation, configuration and/or maintenance.

On-site service is available on a time and materials basis for customers who do not have an on-site warranty or a maintenance agreement.

Product Installation

From start to finish, Customer Engineers (CEs) will unbox, set up equipment, install software, configure the system, and ensure all components are operating correctly.

Operator Training

CEs provide onsite one-on-one training that includes operation, configuration, operator maintenance, as well as productivity and quality tips. CEs are also available over the phone by contacting 815-568-4115.

On-Site Installation and Training Services available for the following states:

  •     Illinois
  •     Indiana
  •     Iowa
  •     Michigan
  •     Minnesotta
  •     Wisconsin

* We do cover other areas. Contact us for details.

Depot Service

YSD takes customer satisfaction seriously and prides in exceeding expectations. If on-site maintenance is not required, the depot service is available for warranty repairs through annual maintenance agreements or on a time and materials basis and is always performed by factory trained and certified engineers. Many parts are stocked locally and not from a remote warehouse, in order to provide the fastest possible service.

YSD can offer a variety of services including fast and reliable repairs, upgrades, rebuilding of parts, assemblies or subassemblies, and functionality testing. Manufacturer certified experts will work to ensure all service needs are satisfied promptly.

Contact us or call 815-568-4115  to set up any service or repair through the depot service department.

 

Technical Phone Support

YSD offers phone support to resolve any issues or challenges with software and hardware. Many of the software and hardware issues can be resolved with a simple phone call to decrease delays. Simply call 815-568-4115 to be connected with one of our manufacturer certified experts.

No issue is too big or small—YSD representatives are fully trained to handle any task.