Service and Return Policy

Your Supply Depot Limited only sells top quality merchandise from reputable companies. Many of these companies supply the U.S. military. We accurately and honestly describe and photograph our products so that you are happy with each and every purchase.  We recommend you order sample pieces prior to placing a large order to see the quality of our products. Returns will only be accepted for the following reasons: defective goods or our mistake - shortage, overage, wrong merchandise. All claims must be made within 3 days of receipt of order. If you decide that you ordered the wrong size or color, you may return the item(s) for a replacement after you have received a Return Authorization from Your Supply Depot Limited. All returns except those caused by our error will be subject to shipping charges back and forth and a 15% restocking charge that will be charged to your account.

Return Procedure:

  1. All claims must be made within 3 days of receipt of order.
  2. Call Monday through Friday 1-815-568-4115, 9 AM to 5 PM CST for Return Authorization.
  3. After you have obtained your Return Authorization number, item(s) being returned must be packed securely in appropriate sized and sturdy cartons. A copy of your invoice MUST be enclosed with your item(s) and a letter listing the item, reason for return.  You must specify replacement or exchange for different size/color. Include a daytime telephone number in case we have a question.
  4. We prefer that shipment be returned by United Parcel Service.
  5. All cartons MUST have the Return Authorization number printed on the outside of the carton or they will be refused.

Custom Work:

  1. All claims must be made within 3 days of receipt of order.
  2. Call Monday through Friday 1-815-568-4115, 9 AM to 5 PM CST for Customer Service.
  3. Custom embossed tags, stamped dog tags or silk-screened dog tags are not returnable for any reason.
  4.  We will correct at no charge to you any mistakes of Your Supply Depot Limited.

Machines:

  1. All claims must be made within 3 days of receipt of order.
  2. Call Monday through Friday 1-815-568-4115, 9 AM to 5 PM CST for Service or questions.
  3. Absolutely no return of machines for credit or refund.
  4. All machines carry a 1 year warranty. All warranty work is handled exclusively at our location in Marengo, Illinois. Freight charges are not covered by warranty. All shipments to Your Supply Depot Limited must be on a prepaid basis. Telephone tech support is available at  no cost during normal business hours.
  5. Service Area and Service Details
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